Refund policy
Refund Policy
Effective date: 1 July 2026
At Dermaform, we build a skincare routine for your skin and we are honest with you about how it works. That honesty runs through this policy too. Below you will find our 90-Day Promise, how standard returns and refunds work, and how to reach us.
If you have any questions, email us at info@dermaform.com and our team will help you.
The Dermaform 90-Day Promise
Real results take time, and we will always be honest with you about that. Clearer skin does not happen overnight, and the first few weeks can bring an adjustment phase, some dryness, or a few breakouts rising to the surface. That is normal. It is also exactly why we give you a full 90 days.
Here is our promise: follow your matched routine as directed, and if your skin has not improved after 90 days, we will refund your kit. No guessing, no wasted money. Just your skin, given a real chance to change.
How the promise works
- Use your routine every day, as directed, for 90 days. Consistency is what makes it work, so this is the one thing we ask of you.
- Take a daily progress photo. One quick photo of your skin a day, in similar light. It sounds like a lot, but it takes ten seconds, and it is genuinely for you: it is the clearest way to see the slow, day-by-day change your eyes miss in the mirror, and it lets us fine-tune your routine if you need it. Most people find it is the part that keeps them going.
- If you have followed the routine and still do not see an improvement after 90 days, email us at info@dermaform.com with your photos. We will refund the full price you paid for your kit to your original payment method within 7 business days.
You keep the product
For the 90-Day Promise you do not need to send anything back. Skincare is a hygiene product, so once it is opened we would never resell it. Keep the kit, and we will still refund you.
Missed a day? You are still covered
This is not a test you can fail on a technicality. A skipped photo or the odd missed day will not void your promise. We are looking for a genuine, consistent effort over the 90 days, not a perfect streak. If life gets in the way, just pick it back up the next day.
If your skin reacts badly, stop and tell us
You never have to push through a bad reaction to stay eligible. If your skin becomes irritated or uncomfortable at any point, stop and contact us right away. We will help you adjust your routine, or refund you. Your comfort comes first, always.
The promise covers your first Dermaform kit, one per customer. It is in addition to your legal consumer rights and never replaces them.
Made for your skin. Made to work. And if it does not work for you, you should not be out of pocket.
Standard returns
Separate from the 90-Day Promise above, you can return items within 30 days of receipt if you are not satisfied, provided the order meets the following conditions:
- The order still contains all its parts and components, and the packaging has arrived as the product.
- The product shows only normal handling. Damage caused by careless handling is excluded.
- For products where hygiene matters, the item must be unopened and unused.
- Any defect must be reported immediately on receipt.
- Return shipping costs are the responsibility of the customer.
- A return is processed within 7 business days, and where the conditions are met, it is acknowledged within that period.
We reserve the right to refuse returned items if we have reason to believe they have been used or damaged other than through our fault.
How to return your order
Email info@dermaform.com and include:
- your order number
- the reason for the return
- a photo of the product if it arrived damaged or faulty
- your first and last name
- your address
We will then reply with the correct return address. Please do not send anything back before we confirm the address with you.
Damaged, defective, or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, we will make it right. Email info@dermaform.com within 30 days of delivery with your order number and a photo of the issue, and we will arrange a replacement or a full refund.
Refund timing
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take a few further business days for the funds to appear.
Your statutory rights
Nothing in this policy limits the consumer rights you have under the law of your country. Customers in the United States, Canada, Australia, and New Zealand each have protections that apply regardless of this policy, in particular where goods are faulty or not as described. This policy is offered in addition to those rights.
Contact
Dermaform Email: info@dermaform.com Website: derma-form.com